Privacy Policy

Last updated: September 20, 2026

This Privacy Policy explains how Pecan Dental and Implant Solutions LLC, doing business as Smile Makeover ("Smile Makeover," "we," "us," or "our"), collects, uses, and protects information when you visit https://www.smilemakeoverdallas.com, submit a contact or appointment request, or communicate with us by phone, email, or SMS/text message.

Our contact information is:
Pecan Dental and Implant Solutions LLC
d/b/a Smile Makeover
670 W Campbell Rd, Suite 150, Richardson, TX 75080
Phone: (469) 942-7222

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Appointment-request information
• Preferred method of communication
• Dental insurance information that you choose to provide
• Services you are interested in
• Questions or comments you submit
• Preferred appointment days
• SMS/text-message consent selections

We may also collect limited technical information associated with use of our website, such as IP address, browser type, device information, and standard web-server logs.

2. How We Use Information

We may use information you provide to:

• Respond to inquiries and appointment requests
• Schedule, confirm, remind, reschedule, or cancel appointments
• Communicate regarding consultations and requested follow-up
• Provide requested forms, booking links, photo/document-upload links, or other information
• Provide patient-service and administrative communications
• Communicate regarding treatment or case status
• Send insurance, billing, payment, or other administrative information
• Provide post-visit and recall communications
• Operate, secure, and improve our website and services
• Comply with applicable legal or regulatory obligations

Submitting a website form does not by itself enroll you in SMS marketing.

3. Service Providers

We may use service providers that help us operate our website, appointment systems, communications systems, hosting, and related business services.

These providers may process information only as necessary to provide services on our behalf and are expected to protect that information and use it only for the services they perform for us.

We do not sell personal information to third parties.

4. SMS / Text Messaging Privacy

This section applies specifically to mobile information and SMS/text-message consent.

Information sharing to subcontractors and service providers that support the delivery of requested services, such as communications, customer support, appointment scheduling, hosting, and messaging infrastructure, is permitted only as necessary for those providers to perform services on our behalf. Those providers may not use SMS opt-in data or consent for their own marketing or promotional purposes.

SMS consent is specific to Smile Makeover and is not transferable to another business or organization.

5. SMS Consent and Message Types

Where you expressly opt in to service-related SMS messages, Smile Makeover may send messages relating to your appointment request or dental care, including:

• Scheduling
• Appointment confirmations
• Appointment reminders
• Rescheduling and cancellations
• Consultation follow-up
• Requested forms, photos, documents, or information
• Treatment or case-status updates
• Insurance or billing administration
• Secure payment links
• Post-visit follow-up
• Recall or re-engagement reminders
• Other patient-service communications you request

Promotional or marketing SMS messages are handled separately and are sent only when you provide separate marketing consent.

Consent to receive marketing SMS messages is not a condition of receiving dental care, booking an appointment, submitting a contact form, or purchasing any service.

You may also contact Smile Makeover at (469) 942-7222 for assistance.

For complete program terms, see our SMS Terms page.

For information about how SMS consent is collected, see our SMS Consent page.

6. Your SMS Choices

Providing your phone number does not by itself constitute SMS consent.

Selecting "Text" as a preferred method of communication does not by itself constitute SMS consent.

Where our website offers SMS consent checkboxes:

• The checkboxes are optional
• They are unchecked by default
• Service/patient-care consent is separate from marketing consent
• You may submit the form using Phone or Email without consenting to SMS
• Marketing consent is never required to receive dental care or services

You may withdraw SMS consent at any time by replying STOP to a text message from Smile Makeover.

7. Data Security

We use reasonable administrative and technical safeguards designed to protect information submitted through our website and systems.

No method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business records, and comply with applicable legal or professional obligations.

Information may be deleted or de-identified when it is no longer reasonably necessary for those purposes.

9. Your Choices

You may contact us to request correction or deletion of information you have submitted, subject to applicable legal, professional, or record-retention requirements.

To stop SMS messages, reply STOP.

For SMS assistance, reply HELP or contact our office at (469) 942-7222.

10. Children's Privacy

This website is intended for adults seeking dental services for themselves or for family members and is not directed specifically to children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

Questions about this Privacy Policy may be directed to:

Pecan Dental and Implant Solutions LLC
d/b/a Smile Makeover
670 W Campbell Rd, Suite 150, Richardson, TX 75080

Phone:
(469) 942-7222

Website:
https://www.smilemakeoverdallas.com